We have asked that all our employees observe the protocols shown below at all times, either when at work or in their personal lives. As a responsible care provider, we believe that if we are consistent in our approach, we can be confident that we will give our staff the very best chance of not contracting this virus and thus exposing our clients to any unnecessary risk.
This virus is extremely contagious, so it is important that our staff follow not only our protocols but also NHS guidelines in order to continually protect themselves and our clients.
Although people of all ages can become infected with Covid-19, those who are elderly or have pre-existing medical conditions are at greater risk of becoming severely ill if they contract the virus. By the nature of our business, many of our clients will fall into these groups at increased risk and this is why as a company we are giving unwavering focus to issues relating to infection control.
Our staff have been provided with the following guidelines:
- If your temperature is above 38°C and you have developed a continuous cough or any other symptom associated with Covid-19 or anyone in your household has these symptoms, you must self-isolate for 10 days and arrange to be tested.
- Wash your hands and wrists following the instructions we have provided. Do so frequently, as often as you judge as necessary, but certainly it must be the first thing you do every time you visit a customer and the last thing you do before you leave a customer’s property.
- Please refrain from shaking hands with anyone, either when at work or in your personal life.
- Avoid hugging and kissing anyone apart from your immediate family members.
- Please, always and without exception, wear new disposable gloves, a face mask and an apron every time you visit a customer. Doing this is perhaps the biggest single thing we can all do apart from hand washing to reduce the risk of infection. Also, don’t forget to correctly bag and bin all used protective equipment.
- Please change your uniform every day. This again will reduce the chance of cross infection.
- Please refrain from touching your face, nose and eyes as far as is reasonably practical.
- Clean working surfaces as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use.
- Refrain from using other peoples’ telephones and ensure that you clean your own phone(s) frequently.
- Unless absolutely necessary, avoid all group gatherings.
- In all instances, use the face mask issued to you when providing care to our clients in their homes. Where possible, encourage our clients to also wear a face masks when distancing is not possible.
- Stay informed – To ensure that you are doing all you can to keep yourself and those you come into contact with safe – stay up to date with government guidance to find the latest updates and advice.
How we have adapted our service in light of the COVID-19 pandemic
The Pandemic and its effects are ever changing, so we are constantly adapting our service to fall in line with the latest guidance from the government. Our number one focus is to ensure that our clients and staff remain safe and protected at all times. The processes we have in place for our carers, which are constantly under review, include:
- All of our employees are tested for Covid-19 on a weekly basis and the wearing of full PPE, gloves, aprons, face masks and face shields is mandatory during all care visits.
- Fluid repellent face masks are issued to all of our clients, and they are encouraged to wear a face mask during times when care workers visit their home.
- Hand sanitiser is issued to all care workers for use before and after each care episode in addition to enhanced hand washing procedures.
- Continued emphasis on continuity of care by having as few different care workers as possible visiting each client.
- We are closely monitoring those people we are caring for to ensure that any symptoms are quickly reported and acted upon. With this approach, we can then act quickly to ensure that any risks can quickly be diminished at source.
We are also continuing to provide our carers with COVID-19 specific training, covering the following topics:
- What is COVID-19
- What are the effects of COVID-19 on the human body?
- Correct use of PPE
- Hand and respiratory hygiene
- How can we support one another during the pandemic?
Our Business Continuity & COVID-19 Plans
Our business continuity planning includes details of the steps to be taken if our capacity to deliver care is reduced. We prioritise visits to ensure all critical care visits are covered first, using a tried and tested methodology that our staff have experience in following.
We recognise that Live-in Care services can significantly reduce the number of interactions between employees, members of the public and our clients. For this reason, we are working to increase our live-in care capacity in Essex to keep our staff and clients safe. Please contact our office on 01245 356592 if you would like to discover more about this service.
We will continue to follow directions provided by Public Health England, updating our processes and procedures where necessary.
As a company we believe that during these times, it is important to always be transparent and communicate regularly with our clients, employees and wider stakeholders.
Visiting & Live-in Care Vaccinations
We would like to take this opportunity to reassure you that we are doing all we can to keep our clients safe, and that we are taking our responsibility in this difficult period very seriously with extreme precautions put in place.
At Fambridge Care, we are delighted to have received vaccinations for our staff, in conjunction with the vaccination rollout in the UK. More than 50% of our visiting and live-in care workers have now received their first vaccination dose against COVID-19, giving you and your loved one’s complete peace of mind.