At Fambridge Care, the health and safety of our customers and staff is our number one priority during the ongoing Covid-19 pandemic. In order to mitigate any risks to either of these groups, we have introduced some additional company-wide protocols and procedures.

Fambridge Care is reinforcing its infection control procedures and continually monitoring all employees and our procedures to minimise the potential impact of COVID-19.

We have asked that all our employees observe the protocols shown below at all times, either when at work or in their personal lives. As a responsible care provider, if we are consistent in our approach, we are confident that we will give our staff the very best chance of not contracting this virus and exposing our customers to any unnecessary risk.

This virus is most contagious when the first symptoms show and for two or three days afterwards, so it is important that our staff follow not only our protocols but also NHS guidelines in order to protect themselves and our customers.

Although people of all ages can become infected with coronavirus, those who are elderly or have pre-existing medical conditions such as asthma, diabetes, or heart disease are at greater risk of becoming severely ill if they contract the virus. By the nature of our business, many of our customers will fall into these at-risk groups and this is why as a company we are giving increased focus to issues around hand washing and other hygiene matters.

Our staff have been provided with the following guidelines:

  • If your temperature is above 38°C and you have developed a continuous cough or anyone in your household has these symptoms, you must self-isolate for 14 days.
  • Wash your hands and wrists following the instructions we have provided. Do so frequently, as often as you judge as necessary, but certainly it must be the first thing you do every time you visit a customer and the last thing you do before you leave a customer’s property. 
  • Please refrain from shaking hands with anyone, either when at work or in your personal life.
  • Avoid hugging and kissing anyone apart from your immediate family members.
  • Do not share cups or water bottles.
  • Do not share cutlery or crockery without thorough cleaning first.
  • Do not share food and drink which may have come into contact with other individuals first.
  • Clean the rim of beverage cans or bottles before decanting.
  • Please, always and without exception, wear new disposable gloves and a plastic apron every time you visit a customer. Doing this is perhaps the biggest single thing we can all do apart from hand washing to reduce the risk of infection. Also, don’t forget to correctly bag and bin all used protective equipment.
  • Please wash your uniform every day. This again will reduce the chance of cross infection.
  • Please refrain from touching your face, nose and eyes as far as is reasonably practical.
  • Clean working surfaces as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use.
  • Refrain from using other peoples’ telephones and ensure that you clean your own phone(s) frequently.
  • At the point of entry and exit to any building and anywhere else that many people will have touched the surrounding surfaces, please wash your hands. If no hand washing facilities are accessible, use hand sanitiser if available. At the earliest opportunity after touching any such surface wash your hands.
  • Unless absolutely necessary, avoid group gatherings.
  • In all instances, please use the face mask issued to you when providing care to our customers in their homes.

How we have adapted our service in light of the COVID-19 pandemic

The Pandemic is ever changing, so we are constantly adapting our service to fall in line with new updates from the Government. Our number one focus is to ensure that our customers and staff remain safe and protected at all times. The adaptions we have in place for our carers, which are constantly under review, include:

  • Full PPE, gloves, aprons and fluid repellent face masks issued to all care workers
  • Fluid repellent face masks also issued to all customers, giving them the option to wear masks during times when care workers visit to minimise the risk of cross infection
  • Hand sanitiser is issued to all care workers for use before and after each care episode in addition to enhanced hand washing procedures
  • Renewed emphasis on continuity of care by having as few different care workers as possible visiting each home

We are also continuing to provide our carers with COVID-19 specific training, covering the following topics:

  • What is COVID-19
  • What are the effects of COVID-19 on the human body
  • Correct use of PPE
  • Hand and respiratory hygiene
  • How can we support one another during the pandemic period

We will continue to follow directions provided by Public Health England and keep a close eye on the situation updating our processes and procedures where necessary.